At iDoc.biz, we pay special attention to product quality, customer safety, and compliance with proper storage and transportation conditions. For this reason, products purchased on our website are not subject to return or exchange after being received by the customer, except in cases expressly предусмотренные обязательными нормами применимого законодательства страны доставки.

We deliver to multiple countries, therefore we kindly ask customers to carefully check their order at the moment of receipt — at the postal office, pickup point, or upon delivery by courier.

If the product does not suit you, you may refuse to accept it only at the moment of delivery, before opening the packaging and before actual acceptance of the goods, provided that the following conditions are met:

• the outer packaging is not opened or damaged;
• the product has not been used;
• the original condition, completeness, and integrity of the order are preserved;
• the product has not been accepted by the customer after inspection.

Once the order has been accepted by the customer, the packaging opened, or the product has left the pickup point / been accepted from the courier, returns and exchanges are not carried out.

If upon receiving your order you notice:

• damaged packaging;
• compromised product integrity;
• incorrect contents;
• mismatch with the ordered product;
• obvious manufacturing defect;
• expired shelf life (if applicable),

please do not accept the order and contact our support service immediately. In such cases, each request is reviewed individually depending on the situation and applicable legal requirements.

To avoid misunderstandings, we recommend checking the following at the time of receipt:

• product name;
• quantity of items;
• integrity of the outer packaging;
• compliance with the order placed;
• main product characteristics.

Please note that refusal to accept the product after it has been handed over to the delivery service, as well as failure to collect the parcel without a valid reason, may result in additional costs related to delivery and return shipment, if предусмотрено условиями перевозчика или действующим законодательством.

By placing an order on the iDoc.biz website, the customer confirms that:

• they have read and understood these return and exchange conditions;
• they understand that after receipt and/or opening of the packaging, return and exchange are not possible;
• they agree to these terms.

If you have any questions before placing an order or at the time of receiving the product, please contact our support team — we are always ready to assist you.