Refund and Return Policy

At iDoc.biz, we pay special attention to product quality, customer safety, and proper storage and transportation conditions. Products purchased on our website are not subject to return or exchange after they have been received by the customer, except where mandatory provisions of the applicable law of the destination country require otherwise.

Check Your Order Before Acceptance

We deliver to multiple countries. Customers should carefully check their order at the time of receipt — at the postal office, pickup point, or upon delivery by courier.

You may refuse to accept a product only at the time of delivery, before opening the packaging and before accepting the goods, provided that:

• the outer packaging is unopened and undamaged;
• the product has not been used;
• the original condition, completeness and integrity of the order are preserved;
• the product has not been accepted after inspection.

Once the order has been accepted, the packaging opened, or the product has left the pickup point or been accepted from the courier, returns and exchanges are not available, except where applicable law requires otherwise.

Damaged, Incorrect or Defective Items

If, when receiving your order, you notice any of the following, please do not accept the order and contact our support team immediately:

• damaged packaging;
• compromised product integrity;
• incorrect contents or a mismatch with the ordered product;
• an obvious manufacturing defect;
• an expired shelf life, where applicable.

Each request is reviewed individually according to the circumstances and applicable legal requirements.

What to Verify at Delivery

• product name;
• quantity of items;
• integrity of the outer packaging;
• compliance with the order placed;
• main product characteristics.

Refusal to accept a parcel after it has been handed over to the delivery service, or failure to collect a parcel without a valid reason, may result in additional delivery or return-shipment costs where permitted by the carrier’s terms or applicable law.

Customer Acknowledgement

By placing an order on iDoc.biz, the customer confirms that they have read and understood these conditions and understand that, after receipt and/or opening of the packaging, a return or exchange is not available except where mandatory law requires otherwise.

If you have questions before ordering or while receiving a product, please contact our support team.